CUSTOM XPRESS

Terms & Conditions

Last updated: 14 August 2026

These Terms and Conditions (“Terms”) govern your use of the Custom Xpress website and the purchase of products and services from Custom Xpress.

By using our website, placing an order, accepting a quotation or instructing us to proceed with work, you agree to these Terms. Nothing in these Terms affects any statutory rights you may have as a consumer.

1. About Us

Custom Xpress is a trading name of Skreened LTD, a company registered in England and Wales under company number 13888506.

We provide signage, printing, branded workwear, garment decoration, promotional products and associated services to individuals, businesses and organisations.

Trading Address:
Custom Xpress
Unit 3 St Thomas Close Workshops
Cedar Grove
Alnwick
Northumberland
NE66 1DX

Email: hello@customxpress.co.uk
Company: Skreened LTD
Company Number: 13888506
VAT Number: 414092818

2. Products & Services

We supply a range of products and services including personalised workwear, embroidery, garment printing, signage, vehicle and window graphics, banners, printed products and promotional items. We also undertake bespoke signage and installation projects. Product images, photographs, visualisations and descriptions are provided to help illustrate our products and services. Minor differences may occur between images displayed on screen and the finished product.

3. Quotations & Pricing

Prices are shown in pounds sterling (£) and are exclusive of VAT unless stated otherwise.

For bespoke work, we may provide a quotation based on the information available at the time. If the specification, quantities, materials, artwork, installation requirements or scope of the project subsequently change, the price may also change. Any additional work outside the agreed quotation may be charged separately.

4. Orders & Acceptance

Submitting an order or accepting a quotation constitutes an offer to purchase the products or services specified. We reserve the right to decline or cancel an order where we are unable to fulfil it, where pricing or product information contains an obvious error, where payment cannot be obtained, or where the requested work cannot reasonably or lawfully be produced.

5. Payment & Deposits

Website orders must normally be paid for at the time of ordering unless you have an approved credit account or we have agreed alternative payment arrangements.

For bespoke projects we may require a deposit or full payment before materials are ordered or production begins. Any payment requirements will be confirmed as part of the quotation or ordering process.

6. Customer-Supplied Artwork & Content

When supplying a logo, photograph, design, wording or other content, you confirm that:

• You own the necessary rights to use the material or have permission from the rights holder.
• The material does not infringe another person’s intellectual property rights.
• The material does not contain unlawful content.
• The information and wording supplied are accurate.

You grant us permission to use the supplied material as reasonably necessary to prepare artwork and manufacture or provide the products and services you have ordered.

7. Artwork Proofs & Approval

Where we provide an artwork proof, you are responsible for checking it carefully before approval. This includes spelling, telephone numbers, email addresses, dimensions, layout, logo positioning and other details shown on the proof.

Once a proof has been approved, production may begin and changes may no longer be possible. We are not responsible for errors contained in customer-supplied or customer-approved artwork where the finished product has been produced in accordance with the approved proof or specification.

8. Artwork Quality

The quality of the finished product can depend on the quality of the artwork supplied. We will endeavour to identify obvious artwork issues before production where reasonably possible, but customers should supply the highest-quality artwork available. Additional artwork or design work required to recreate, redraw or substantially modify unsuitable files may be chargeable where agreed.

9. Personalised & Bespoke Products

Many Custom Xpress products are manufactured, printed, embroidered, cut or otherwise personalised specifically to your requirements.

Where the law provides an exemption from cancellation rights for goods made to the consumer’s specifications or clearly personalised, the usual change-of-mind cancellation right will not apply. This does not affect your rights where goods are faulty, not as described or otherwise do not conform to the contract.

10. Colours, Materials & Production Tolerances

Colours displayed on screens can vary between devices and may not exactly represent printed inks, vinyl, embroidery threads, garments or other physical materials.

Reasonable manufacturing tolerances may also occur in dimensions, positioning, colour, finishing and material appearance. Where an exact colour, size or other specification is critical, you should tell us before placing the order so that we can advise accordingly.

11. Signage, Graphics & Installation

Where installation is included, the customer is responsible for providing reasonable and safe access to the installation area at the agreed time and for informing us of any known hazards, restrictions or relevant site requirements.

Unless specifically included in our quotation, the customer is responsible for obtaining any necessary landlord, planning, listed-building or other permissions required for the proposed signage or graphics.

Additional costs may apply where installation cannot proceed because of inaccurate information, inaccessible areas, unexpected site conditions or circumstances outside our reasonable control. Any additional work or costs will be discussed where reasonably possible before proceeding.

12. Vehicle & Window Graphics

Vehicles and surfaces presented for graphics installation must be reasonably clean, suitable and free from conditions that may prevent proper adhesion. Existing paintwork, repairs, coatings, contamination, corrosion or surface damage may affect the installation and performance of graphics.

We may advise against installation where we consider a surface unsuitable. Where graphics are installed to customer-supplied surfaces, their performance may depend on the condition and suitability of that surface.

13. Production & Lead Times

Any production or completion dates provided are estimates unless we expressly agree otherwise. Lead times may begin after payment, artwork approval and receipt of all information required to produce the order.

We will make reasonable efforts to meet estimated timescales but delays can occur because of material availability, courier delays, equipment issues, weather, installation conditions or other circumstances outside our reasonable control.

14. Delivery & Collection

Delivery charges and available services may vary according to the product, order size and destination. Further information is available on our Delivery & Collection Information page.

Orders selected for collection should only be collected once we have confirmed that they are ready. Please do not travel to our premises to collect an order until you have received confirmation from us.

15. Cancellations, Returns & Refunds

Cancellation and return rights depend on the type of product ordered and whether you are purchasing as a consumer or for business purposes. Personalised and bespoke products may not qualify for change-of-mind cancellation rights once production has begun or where the applicable legal exemption applies.

Please see our Returns & Refunds Policy for further information. Nothing in these Terms limits any statutory rights that cannot lawfully be excluded.

16. Faulty, Damaged or Incorrect Products

If you believe an order is faulty, damaged, incorrectly supplied or does not match the agreed specification, please contact us as soon as reasonably possible with your order details and photographs where appropriate.

We may ask to inspect or receive the affected products before determining the appropriate remedy. Nothing in this section affects any statutory rights or remedies available to consumers.

17. Customer-Supplied Garments & Products

Where we agree to print, embroider or otherwise work on items supplied by the customer, additional terms or limitations may apply because the replacement value and suitability of those items are outside our control. Any specific arrangements should be agreed with us before customer-supplied goods are provided for production.

18. Business & Corporate Credit Accounts

Business credit accounts are available only to approved customers and are subject to application and approval. We may carry out appropriate business or credit checks when considering an application.

Approved customers must pay invoices according to the payment terms agreed for their account. Credit limits and terms may vary between customers and may be reviewed, reduced, suspended or withdrawn where appropriate.

19. Intellectual Property

Intellectual property belonging to Custom Xpress or Skreened LTD, including website content, graphics and branding, may not be copied or used without permission except where permitted by law.

Customer logos and artwork remain the property of their respective owners. Supplying artwork to us gives us permission to use it as reasonably necessary to fulfil the relevant order.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

For business customers, to the extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts or loss of goodwill arising from an order or service.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by applicable law and does not affect rights that cannot legally be limited or excluded.

21. Events Outside Our Control

We are not responsible for failure or delay caused by circumstances outside our reasonable control. These may include severe weather, transport disruption, supplier failures, utility or communications failures, equipment breakdown, industrial action or other events that could not reasonably have been avoided.

22. Website Use

You must not misuse our website by knowingly introducing malicious software, attempting unauthorised access or using the website for unlawful purposes. We may restrict or withdraw access where reasonably necessary.

23. Privacy & Cookies

Personal information is handled in accordance with our Privacy Policy and Cookie Policy and applicable UK data protection law.

24. Changes to These Terms

We may update these Terms from time to time. The version applicable to an order will normally be the version in effect when the relevant contract was formed, unless a change is required by law or otherwise lawfully agreed.

25. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Nothing in this section removes any rights a consumer may have regarding the courts or laws applicable to them under mandatory consumer law.

26. Contact Us

If you have any questions about these Terms or an order placed with Custom Xpress, please contact us.

Custom Xpress
A trading name of Skreened LTD
Unit 3 St Thomas Close Workshops
Cedar Grove
Alnwick
Northumberland
NE66 1DX