Custom Xpress FAQs

You can request a quote through our website using the Get a Quote form, call us, email us or visit us in Alnwick. Tell us what you need, including quantities, sizes and any other useful details, and upload artwork or photos where available.

This depends on the service, but generally we need to know what you require, the quantity, approximate size, preferred material or product and any finishing requirements. For signage and vehicle graphics, photos and measurements can also be helpful.

Yes. For custom work such as signage, vehicle graphics, branded workwear and larger print projects, we’re happy to provide a quote before you go ahead. There is no obligation to proceed.

Yes. Many of our products and services are available in individual quantities, although minimum quantities may apply to certain printed or branded products. Larger quantities can often offer better value per item.

Yes. Pricing for many printed and branded products becomes more cost-effective at higher quantities. If you’re ordering workwear, printed materials, signs or promotional products in bulk, contact us and we’ll provide the most suitable price for your requirements.

Yes. We can help prepare artwork for signs, vehicle graphics, workwear, printed products and promotional items. If you already have a logo or design, send it to us and we’ll check whether it’s suitable for production.

Vector artwork such as PDF, AI, EPS and SVG is generally preferred for logos and graphics. We can also work with high-resolution PNG and JPEG files where suitable. If you’re unsure, simply send us what you have and we’ll take a look.

Don’t worry if you’re unsure about the quality of your artwork. Send us the best version you have and we’ll check it before production. Where necessary, we can discuss options for preparing or recreating artwork so it is suitable for the finished product.

For custom-designed work, we can provide artwork for approval before production begins. This gives you the opportunity to check important details such as wording, layout, colours and positioning before the job is produced.

Yes. If you have an idea but no finished artwork, talk to us about what you’re looking for. We can help develop a suitable design using your business details, branding and requirements.

Turnaround times depend on the product, quantity and type of customisation required. When we provide your quote, we’ll let you know the expected production time for your particular job. If you have a deadline, please tell us when requesting your quote.

Where production capacity allows, we may be able to accommodate urgent jobs. Contact us as early as possible with what you need and your required date, and we’ll let you know what is achievable.

For custom work, production normally begins once the order, artwork and any required proof have been approved. Changes requested after approval may affect the completion date and could result in additional costs.

We design, print and produce many of our core services in-house at Custom Xpress, including signage, large-format print and branded workwear. Some specialist products or processes may be sourced from trusted suppliers where required.

Yes. We can produce both individual jobs and larger quantity orders for businesses, organisations and events. For larger projects, contact us with your requirements and we can discuss quantities, production times and the most suitable options.

Yes. Collection is available from Custom Xpress in Alnwick. We’ll let you know when your order is finished and ready to collect.

Yes. Delivery is available for many of our products. The available delivery options and cost will depend on the size, weight and destination of your order. Contact us if you’re unsure whether a particular product can be delivered.

Yes. We offer professional installation for many types of signage, including shop signs, fascia signs, projecting signs, window graphics and other commercial signage. Installation requirements can be discussed when we quote your project.

Yes. Vehicle graphics can be professionally fitted by our team. We can discuss the design, coverage and fitting requirements with you before providing a quote.

Custom Xpress is based in Alnwick and works with businesses throughout Northumberland and the surrounding areas. For installation work further afield, contact us with your location and project requirements and we’ll let you know what is possible.

Custom Xpress is VAT registered. Where applicable, VAT will be clearly shown on your quote or order so you can see the full cost before proceeding.

We accept a range of payment methods for online and custom orders. The available options will depend on the type of order, and payment details will be confirmed when your order or quotation is arranged.

Payment requirements can vary depending on the type and value of the job. For custom-made products and larger projects, we’ll confirm the payment terms with you before production begins.

Yes. If we’ve previously produced signs, workwear, print or other branded products for your business, contact us with the details of your previous order and we’ll help arrange a repeat order.

Yes. Custom Xpress provides signage, vehicle graphics, branded workwear, business printing and promotional products, allowing businesses to keep multiple branding requirements with one local supplier.

You can contact us through the website, request a quote using our online form, email us or speak to the team directly. If you’re enquiring about a custom project, include as much information as possible so we can help you more quickly.